Returns & Exchanges

We are committed to providing you with a worry-free shopping experience. If you are not satisfied with your purchase, you can apply for a return or refund according to the following policy.

1. Return Application Time

You can apply for a return or refund within 30 days from the date of receipt.

Orders placed after 30 days will not be eligible for return applications.

2. Returnable Items

Returns or refunds are supported in the following situations:

• Product has quality issues (damage, stains, loose threads, etc.)

• Received the wrong product (size, color, or style does not match)

• Product is significantly different from the description

• Size does not fit (unworn, unwashed)

3. Non-Returnable Items

Returns are not supported in the following situations:

• Worn, washed, or damaged by the customer

• Returns received after the 30-day return period

• Used or opened clothing that affects resale

4. Return Conditions

To ensure a smooth return, please meet the following conditions:

• The product must be in brand new, unused condition

• Original packaging, tags, and accessories must be retained

• A valid order number or proof of purchase must be provided

5. Refund Policy

After the returned product passes quality inspection, a refund will be processed within 3–7 business days.

The refund will be returned to the original payment method.

The arrival time may vary slightly depending on the payment method.

6. Return Shipping Costs

Product quality issues / Wrong item sent: We will cover the return shipping cost.

Personal reasons (e.g., incorrect size): Customer will cover the return shipping cost.

7. Return Process

• Contact customer service to submit a return request (provide order number + reason)

• Retrieve Confirmation Information

• Return address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

• Ship the item back and provide the tracking number

• Refund will be arranged after warehouse inspection and approval

8. Notes

Packages returned without customer service confirmation may not be processed.

We recommend using a trackable shipping method.

Refunds will only cover the item price and do not include the original shipping cost (if applicable).

9. Customer Support

If you have any questions during the return or refund process, please feel free to contact our customer service team at pipeline@ootakuzs.com. We will process your request within 24 hours.

Thank you for your understanding and support. We are always committed to providing a better shopping experience.